Comment-to-DM
Turn Social Media Comments Into Customer Conversations.
When someone comments on your content, don't let that interest disappear into the feed. Granddaddy helps turn eligible social engagement into timely, personalized direct-message conversations.
The problem
Interest in the comments. Silence in the inbox.
- People comment 'price?' or 'info' and never hear back.
- Replying manually to every comment isn't realistic.
- By the time you answer, they've moved on.
How Granddaddy helps
Old-school sense. Modern muscle.
You choose a keyword for a post — like INFO. When someone comments it, Granddaddy sends a personalized direct message through the platform's permitted messaging tools with the details they asked for, then helps guide them to the next step.
What's included
What Comment-to-DM covers
Keyword triggers
Set words like INFO, PRICE, or BOOK for any post.
Instagram & Facebook
Runs through supported, policy-compliant integrations.
Lead magnet delivery
Send guides, menus, or offers instantly.
Qualification
A few friendly questions sort serious inquiries.
CRM capture
Contacts and their interest are saved for follow-up.
Engagement reports
See which posts start the most conversations.
How it works
Simple steps. No tech degree required.
- 01
Pick the post and keyword
For example: 'Comment INFO for spring pricing.'
- 02
Write the message
Granddaddy drafts it; you approve.
- 03
Go live
Eligible comments trigger the DM automatically.
- 04
Follow up
Interested contacts get invited to book or ask questions.
Real-world use case
Hypothetical exampleA med spa promotion (hypothetical)
A post read 'Comment GLOW for our spring facial menu.' Each eligible commenter received a DM with the menu and an appointment link, plus a follow-up the next day if they didn't book.
The front desk handled questions instead of copy-pasting the same reply dozens of times.
Demonstration
Comment-to-DM walkthrough
Labeled simulation.
- Comment on post: INFO
- Eligible trigger detected · keyword INFO
- Granddaddy:Hi Maria! Thanks for asking — here's our spring service menu. Want me to check openings this week?
- Yes, Saturday if possible.
- Granddaddy:Saturday 11:00 or 2:30 are open. Which works best?
Why Granddaddy
One operator. Everything connected.
Old-School Wisdom. AI Power. The Granddaddy of Them All.
- DMs connect to the same follow-up and booking system as your calls and texts.
- Messages are personalized and follow platform rules.
- Every conversation is tracked, not lost in an inbox.
FAQ
Comment-to-DM questions
Straight answers, no hedging. If you don't see yours, ask us directly.
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